All prices quoted are in US dollars and exclude state tax and delivery charges. Delivery charges will be shown clearly in the shopping basket prior to you submitting your order. We accept payments from the following major credit cards: Visa, Master Card, American Express, and Discover. Prices, offers and products are subject to availability. If an item becomes unavailable we will offer an alternative or full refund. Whilst every effort is made to ensure the accuracy of the information contained within this site, occasionally an error could occur. If an error is discovered in the price or description of an item you have ordered, you will be contacted immediately and given the choice of whether to continue or cancel your order.
Curbside delivery is when a delivery company truck carefully unloads the packaged furniture as close to as physically possible to the curb of your home or loading dock. Please note, we will always call you to schedule the delivery in advance to establish the time and date best suited for you.Generally where an order contains more than one item, all items will be delivered at the same time once all items are available. Delivery can only be made to continental United States address. All delivery lead times shown on this web site are estimated. You will be provided with an estimated shipping date at the time of order placement, based on information from vendors and major shipping lines and trucking carriers. You will receive periodic updates from Ambiente regarding your order until it is received by you. You will be contacted by telephone and email to confirm your delivery date, once a delivery date has been agreed you must be present on this date to take delivery. If for any reason you become unavailable to take delivery please contact our customer service department as soon as possible, in any case no later than 24 hours in advance. Once furniture has been delivered you will be responsible for it. You must inspect your goods and make a note on the delivery document if there are any shortages or damages. If you have not received all of your order or an item is damaged and have noted this on the delivery document it is then your responsibility to inform us within 48 hours for shortages or damages. We will not accept responsibility for goods reported as missing or damaged if the delivery document has been signed by you and no note has been made. A replacement item would normally take as long to deliver as a new order.
You may cancel your order within 2 days after placing your order. Ambiente International will give you a complete refund within 2 days after cancellation.
You may return your order at any time between the placement of the order and 7 days from the delivery day. Should you wish to return your goods for any reason, you must contact our customer service department within 7 days of delivery to arrange collection. This collection will be at your expense. Any money which you have paid, with the exception of the delivery fee, will be refunded within 30 days. All returns are subject to a 30% restocking fee. We must receive your goods in as new condition with all accessories and components and with original packaging. A full refund of the cost of the goods is wholly conditional upon the above conditions being met and will only be authorized after a full inspection of the goods by us. Any items returned that do not conform to these conditions will be subject to a surcharge or will be returned to you at your expense.
All products supplied by Ambiente International will carry a full manufacturer’s guarantee for a minimum period of one year and in some cases up to ten years. This warranty does not not apply to damage resulting from accident, alteration, misuse, tampering, negligence, abuse, or normal wear. ll servicing and repairs must be carried out by the manufacturers own authorized repair agents, their contact numbers can be found by contacting our customer service office at 919-572-2870. In the rare event that your item is found to be irreparable a replacement item will be offered. No exchanges or refunds will be offered against faulty items without the product first being inspected by an authorized repair agent. The items for sale on this site are for domestic use only, no warranty will be offered if the item is found to be being used in commercial property of any kind.